I got stuck in front of CVS with a dead battery on Saturday, October 6th. I called AAA and they jumped my SUV and I went home and called Star Buick GMC in Easton to see if I could get a battery installed right away. The girl told me NO, but I needed to see if they had the correct battery anyway. The parts department gentleman checked and said that YES, they did have the correct battery. It was now 12:20 and they close at 1:00. He said can I get there right away and I said, I'm on my way. They were waiting for me and took it in right away and I was done and out by 1:00 with the new battery. Thank you very much for the parts and service departments for doing such a fantastic job for me. Thank you!!!
This was the first time that I didn't have a good experience at Star. I called to make an appointment for a recall item and I also had a part ordered from my previous appointment almost a month and a half ago. When I called to make the appointment, they said the recall item would only take a half hour, but to have the part that was ordered and needed to be installed, would take some time as they had to set up a time at the body shop which would take more time. I then arranged for a loaner. During the day of service, at noontime I got a call from the body shop wanting to know why my truck was there? I tried to call the person back at the body shop and left a message several times, but she never called me back. Then I called my serviceman and he said it should have never gone to the body shop as they could do it right in the service area. I was told by the woman I made the appointment with that it needed to go to the body shop. Unfortunately, when I was making all these arrangements, my serviceman was not available and the woman setting up the appointment was new. I understand they have to learn sometime, but this was not a smooth experience for me. After talking to my serviceman to find out where my truck actually was, he looked into, but until then, there was a lot of confusion. The part was installed at the service area and NOT the body shop. My other concern was that the part was ordered at my last visit which was a month an a half ago, and wondered when it actually came in because if I would not have had a recall to bring in my truck, I have no idea when they would have called me that the part was in. I am not a complainer and have been very happy at Star, but this experience was very frustrating and took up a whole day which should have only been a couple of hours. I was able to have a loaner, but it would not have been needed. I appreciated all my serviceman did to find out what was going on. Thank you Tim Miller.